Privacy Policy

1. Information We Collect

We may collect the following categories of information when you use the app:

• Account details such as your name, email address, phone number, and password.
• Order details such as purchased items, quantities, delivery notes, and payment status.
• Address information for delivery or pickup coordination.
• Technical data such as device type, browser, IP address, and app usage activity.
• Customer support messages, reviews, or other information you choose to submit.

2. How We Use Your Information

• To create and manage your account.
• To process grocery orders, payments, refunds, delivery, and pickup requests.
• To send order confirmations, status updates, and service notifications.
• To improve product listings, pricing accuracy, customer support, and app performance.
• To prevent fraud, misuse, and unauthorized access.
• To comply with legal and regulatory requirements.

3. Payments

Payments may be processed through third-party payment providers. We do not store full payment card details on this site unless explicitly stated by the payment provider integration. Payment processors handle your payment information according to their own privacy and security policies.

4. Delivery and Location Information

If you request delivery, we use your address and related order instructions to fulfill the order. We only use this information for delivery operations, service communication, and recordkeeping unless you separately consent to other uses.

5. Sharing of Information

We may share limited information with trusted service providers when necessary to operate the grocery app, including:

• Payment processors for secure payment handling.
• Delivery staff or logistics partners for order fulfillment.
• Technology providers that support hosting, analytics, and customer communication.
• Government or legal authorities when required by law.

6. Cookies and Analytics

We may use cookies or similar technologies to keep you signed in, remember cart activity, improve site functionality, and understand how customers use the app. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

7. Data Retention

We keep personal information only as long as needed to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. No system is completely secure, so we cannot guarantee absolute security of data transmitted over the internet.

9. Your Rights and Choices

You may have the right to:

• Access, correct, or update your account information.
• Request deletion of your personal data, subject to legal and operational obligations.
• Opt out of promotional messages.
• Contact us with privacy-related questions or requests.

10. Children's Privacy

This app is not intended for children under 13, and we do not knowingly collect personal information from children under 13 without appropriate legal consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When material changes are made, we will post the updated version on this page with a revised effective date.